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Refund Policy

At KeyVisible, customer satisfaction is our priority. We strive to provide high-quality digital marketing services, including SEO, PPC, content marketing, website optimization, and related digital solutions. This Refund Policy explains the conditions under which refunds may be requested and processed.

Eligibility for Refunds

Due to the nature of digital marketing services, refunds are considered on a case-by-case basis. Clients may request a refund if:

  • A payment was made by mistake or duplicate transaction occurred.
  • The purchased service has not yet been started by our team.
  • We are unable to deliver the agreed service due to internal limitations.

Non-Refundable Services

The following services are generally non-refundable:

  • Completed or partially completed SEO campaigns.
  • Content creation, website audits, and digital marketing consultations that have already been delivered.
  • Advertising spend paid to third-party platforms such as Google Ads or social media networks.
  • Custom strategies, reports, or other digital assets created specifically for the client.

Refund Request Process

To request a refund, please contact our support team with:

  • Your full name
  • Invoice or payment reference number
  • Service purchased
  • Reason for the refund request

All requests will be reviewed within 5–7 business days. Additional information may be requested to verify the claim.

Refund Processing

If a refund is approved, the amount will be credited to the original payment method used during the purchase. Processing times may vary depending on your bank, payment provider, or financial institution, but refunds are typically completed within 7–14 business days after approval.

Service Cancellation

Clients may cancel ongoing services by providing written notice. Cancellation will stop future billing cycles; however, work already completed before cancellation may remain chargeable.

Contact Us

If you have any questions regarding this Refund Policy, please contact us through the official website:

Contact Us

We are committed to resolving concerns fairly, transparently, and professionally.